My Pocket Bodyguard™ FAQ
Below is a list of Frequently Asked Questions. If you cannot find the answer you’re looking for, email your questions to: Ask@mypocketbodyguard.com
Do I have to pay the $10.00 for Hawaii (HI), Puerto Rico (PR) and US Territories?
Yes there is an additional $10.00 fee for all orders shipped to these locations.
When should I receive my order?
Unless you have requested 2-day priority mail delivery, all orders are processed and shipped within 24-48 business hours after being submitted, all orders should arrive at their destination within 7-10 business days. If we have an email on file, you will receive order and ship confirmations. Exception: Foreign orders.
What is the time frame on returns? What is the return policy?
We have a 90-day satisfaction guarantee on all of our items. If you are not completely satisfied with any item from mypocketbodyguard.com Div. of World Dating Consultants, Inc. (WDC, Inc.) or if the item is damaged or defective you may return it for a replacement or refund. Please allow 2-3 weeks for your return to be processed, once we process the return your credit should be posted on your next statement.
When will I get my backordered item(s)
Backorder items are usually shipped out 24-48 business hours after we receive the items in stock. At the time of order our representative will give you the date we expect the item to arrive. You can also contact our Customer Service Department for an estimated delivery date for the backordered item(s).
How do I find out if my order has been shipped?
If we have an email address on file, you will receive order confirmations and shipping confirmations, including tracking information if shipped via a trackable method. If not, you can contact our Customer Service Department via email or telephone to check the status of your order.
Does MyPocketBodyguard.com™ Div. of WDC, Inc. have a quality control department
MyPocketBodyguard.com™ Div. of WDC, Inc. takes Quality Control very seriously. Quality Control involves many of our departments. Our Customer Service Staff and Returns Department relate problem product information directly to the Purchasing Department. The Purchasing Staff reviews each problem item. Then with the help of our Fulfillment Center and our Receiving Department, Purchasing ensures that our remaining stock and future inventory meet our quality standards.
How long does it take to receive my order via regular shipping?
Orders should be received within 7-10 business days.
Why do some items have restrictions on being shipped to one state and not another?
Certain products are restricted from some states in accordance with that state’s laws and regulations.
What are MyPocketBodyguard.com™ Div. of WDC, Inc.’s hours
Our Customer Service hours are 9am-7pm EST Monday through Friday and 9am -5pm on Saturday. You are able to place orders 24/7 anytime on the websites MyPocketBodyguard.com.™
What does the $.99 insurance cover?
The $.99 insurance covers your package while in transit to you. If the package is lost, stolen or damaged before you receive it, you will not have to wait for the claim process to be completed before a replacement order is shipped out to you.
Why does a person have to be 18 yrs old to order from MyPocketBodyguard.com™ Div. of WDC, Inc.?
Due to the nature of the products we sell, you MUST be 18 years of age to order from MyPocketBodyguard.com™ Div. of WDC, Inc..
What types of delivery services does MyPocketBodyguard.com™ Div. of WDC, Inc. have?
We offer delivery services through the United Parcel Service and flat rate 2-day and three day express mail via the US Postal Service. We also offer overnight delivery services at additional costs.
Why do you need my phone number and
· or email address?
Having a phone number or email address on your account helps us contact you quicker if we have a question or problem with your order. If we have your email address you will receive an email confirmation to confirm your order and a shipping confirmation when your order ships with the tracking number if it is shipped via a trackable method. You will also receive periodic email promotions that our company sends out.
Will I get soliciting phone calls or emails from you guys?
No soliciting phone calls will be made; the phone numbers are only to contact you if we have issues with your orders. MyPocketBodyguard.com™ Div. of WDC, Inc. has email promotions that go out with special pricing or shipping discounts. If you do not wish to receive these emails, you can contact our Customer Service Department and we can have your email address suppressed from receiving email promotions.
Every product and price featured on this website has undergone strict editing procedures. However, errors may occur. MyPocketBodyguard.com™ div. of WDC, Inc. reserves the right to void any incorrect pricing or product information.